{"id":1348,"date":"2019-06-25T19:06:00","date_gmt":"2019-06-25T17:06:00","guid":{"rendered":"https:\/\/passemaree.fr\/?page_id=1348"},"modified":"2026-05-07T09:36:40","modified_gmt":"2026-05-07T07:36:40","slug":"aide-faq","status":"publish","type":"page","link":"https:\/\/passemaree.fr\/bateau-andernos-arcachon-cap-ferret\/aide-faq\/","title":{"rendered":"Aide et FAQ (questions fr\u00e9quentes)"},"content":{"rendered":"

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Aide et Questions fr\u00e9quentes<\/strong><\/h3>\n

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Pour les Jet\u00e9es B\u00e9lisaire (Cap Ferret) et Thiers (Arcachon) :<\/strong><\/span>
<\/span><\/span>Ne pas faire la queue sur la jet\u00e9e mais descendre directement sur le ponton \u00e0 l’arriv\u00e9e du navire.<\/span><\/span><\/p>\n

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O\u00f9 embarquer ?<\/strong><\/h4>\n

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\"EmbarquementAndernos<\/strong>\u00a0:
Port ostr\u00e9icole<\/p>\n

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\"dessinArcachon<\/strong> :
Jet\u00e9e Thiers<\/p>\n

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Cap Ferret<\/strong> :
\nJet\u00e9e Belisaire[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=\u00a0\u00bb4.25.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb custom_margin=\u00a0\u00bb|auto|-28px|auto||\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_column type=\u00a0\u00bb4_4″ _builder_version=\u00a0\u00bb4.25.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb][et_pb_text _builder_version=\u00a0\u00bb4.25.0″ _module_preset=\u00a0\u00bbdefault\u00a0\u00bb global_colors_info=\u00a0\u00bb{}\u00a0\u00bb]<\/p>\n

Comment r\u00e9server ?<\/strong><\/h4>\n

Il est conseill\u00e9 de r\u00e9server le plus t\u00f4t possible.<\/span>
La r\u00e9servation est r\u00e9alis\u00e9e \u00e0 la perception de la totalit\u00e9 du r\u00e8glement<\/span><\/p>\n

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\"\"<\/strong><\/p>\n

En ligne<\/b>
Sur passemaree.fr, en quelques clics et, r\u00e9glez par carte bancaire, Google Pay, Apple Pay… (paiement s\u00e9curis\u00e9).<\/p>\n

R\u00e9server des billets ><\/a><\/span><\/p>\n

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\u00a0\"\"<\/strong><\/p>\n

A notre kiosque<\/strong> du Port Ostr\u00e9icole d’Andernos-les-bains. 06 45 03 37 09<\/p>\n

HORAIRES<\/span>
Tous les jours sauf vendredi<\/strong>, de 10H \u00e0 13H<\/p>\n

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\"symbole<\/p>\n

<\/strong><\/span><\/p>\n

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Chez nos partenaires<\/strong>
Offices du Tourisme d’Andernos-les-bains et Ar\u00e8s<\/span><\/p>\n

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\u00a0Des r\u00e9ductions pour tous<\/strong> :<\/p>\n

– TARIF FAMILLE =<\/strong> -20%<\/strong> pour le groupe en voyageant avec un enfant de – de 18 ans.
– TARIF GROUPE =<\/strong> -20%<\/strong> pour les groupes de 10 personnes et +.<\/p>\n

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Questions fr\u00e9quentes<\/strong><\/h3>\n

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Vous pouvez aussi nous adresser vos questions via la page contacts.<\/a><\/em><\/span><\/p>\n

 <\/p>\n

Pourquoi les heures de d\u00e9part changent chaque jour ?<\/strong><\/strong>
Andernos est soumise au rythme des mar\u00e9es (et cela contribue \u00e0 son charme) et nous devons donc nous adapter \u00e0 cette variable. Le Passe Mar\u00e9e a \u00e9t\u00e9 construit et optimis\u00e9 pour en profiter pleinement.
Vous pourrez trouver les horaires de mar\u00e9e d’Andernos ici<\/a>.<\/span><\/p>\n

La r\u00e9servation est-elle obligatoire ?<\/strong>
Elle est tr\u00e8s vivement conseill\u00e9e… Vous pouvez ne plus avoir de places ou pas en nombre suffisant par exemple (notamment pour les places de v\u00e9los)… De plus en cas de non r\u00e9servation l’horaire peut \u00eatre annul\u00e9 sans pr\u00e9avis et le navire ne pas faire d’appontement. L’achat se fait en ligne sur passemaree.fr, \u00e0 notre kiosque ou chez nos partenaires (offices du tourisme, par exemple).<\/p>\n

Qu’est-ce l’option \u00ab\u00a0ANNULATION 24H\u00a0\u00bb?
<\/strong>G\u00e9rez les impr\u00e9vus \u00e0 moindre frais ! L’enfant qui tombe malade 48H avant le d\u00e9part, un probleme de voiture, un changement de votre programme… Au moment de l’achat cette option vous permet d’annuler votre trajet JUSQU’\u00c0 24H de L’HEURE DE VOTRE D\u00c9PART. Vous serez rembours\u00e9s \u00e0 90% du prix de votre billet. Cette option co\u00fbte 5\u20ac. Sinon le remboursement se fait dans les conditions des CGV.<\/p>\n

Puis-je acheter mon billet sur le bateau ?<\/strong>
Il faut un titre de transport \u00e0 bord. Mais vous pouvez achetez facilement via votre t\u00e9l\u00e9phone portable votre billet.<\/p>\n

Je suis une personne \u00e0 mobilit\u00e9 r\u00e9duite, puis-je embarquer sur votre navire ?<\/strong>
Notre navire est adapt\u00e9 \u00e0 l’accueil des personnes \u00e0 mobilit\u00e9s r\u00e9duites, n\u00e9anmoins les infrastructures portuaires \u00e0 l’embarquement ou au d\u00e9barquement peuvent \u00eatre un frein. Il faut imp\u00e9rativement nous contacter par t\u00e9l\u00e9phone (\"\") afin que nous puissions vous renseigner au mieux.<\/p>\n

Mon billet est-il modifiable ?<\/b>
Vous devrez annuler votre billet et reprendre une r\u00e9servation. Voir modalit\u00e9s de remboursement avec ou sans l’option \u00ab\u00a0annulation 24H\u00a0\u00bb dans les Conditions G\u00e9n\u00e9rales de Vente.<\/a><\/span>
Entre 24H et l’heure du d\u00e9part, et apr\u00e8s, aucun remboursement n’est possible.<\/p>\n

Puis-je annuler mon billet ?<\/strong>
OUI avant 7 jours du d\u00e9part. Vous serez rembours\u00e9 de 90% de la valeur du billet. Entre 7 jours et avant 24H du d\u00e9part vous devrez avoir pris l’option \u00ab\u00a0annulation 24H\u00a0\u00bb pour pouvoir \u00eatre rembours\u00e9 de 90% de la valeur du billet. Pour en savoir plus consultez nos Conditions G\u00e9n\u00e9rales de Vente.<\/a><\/span><\/p>\n

Votre syst\u00e8me de r\u00e9servation sur internet est-il s\u00e9curis\u00e9 ?<\/strong>
OUI, l’ensemble des phases de paiement \u00e0 r\u00e9aliser sur notre site internet est enti\u00e8rement crypt\u00e9 et prot\u00e9g\u00e9. Notre syst\u00e8me de r\u00e9servation utilise le protocole SSL coupl\u00e9 \u00e0 de la mon\u00e9tique bancaire qui s\u00e9curise les \u00e9changes par internet.<\/p>\n

RECTIFICATIF : J\u2019ai un enfant de \u2013 1 ans, doit-il payer ?<\/strong>
OUI. Les r\u00e8gles maritimes nous obligent \u00e0 comptabiliser le nourrisson comme un passager \u00e0 part enti\u00e8re m\u00eame s’il est dans un porte-b\u00e9b\u00e9.\u00a0 La poussette devra \u00eatre pli\u00e9e afin de ne pas g\u00eaner la circulation et la s\u00e9curit\u00e9. Il fait b\u00e9n\u00e9ficier de l’offre FAMILLE \u00e0 -20% pour tout le groupe.<\/p>\n

Puis-je transporter mon v\u00e9lo, ma trottinette \u00e0 bord ?<\/strong>
OUI sauf pour les excursions et l’INTEGRALE. Les v\u00e9los et trottinettes voyagent \u00e0 l’avant du navire et sont donc susceptibles de recevoir de l’eau de mer pendant les travers\u00e9es. La r\u00e9servation est obligatoire. Attention: Les sacoches, paniers et \u00e9quipements mobiles doivent \u00eatre enlev\u00e9s. V\u00e9los \u00e9lectriques accept\u00e9s. Un tandem ou v\u00e9lo couch\u00e9 compte pour 2 v\u00e9los . Les remorques pliables (et pli\u00e9es) comptent pour un v\u00e9lo. Les remorques doivent \u00eatre d\u00e9charg\u00e9es et pli\u00e9es AVANT que le navire soit \u00e0 quai.\u00a0 Les trottinettes \u00e9lectriques, v\u00e9lo \u00e0 3 roues et autre engin particuli\u00e8rement lourd ou encombrant ne seront pas accept\u00e9s\u2026 Le capitaine est toujours autoris\u00e9 \u00e0 refuser un engin qui ne correspond pas au billet pr\u00e9sent\u00e9.<\/p>\n

J\u2019ai effectu\u00e9 ma r\u00e9servation sur Internet, je n\u2019ai pas re\u00e7u de confirmation ou n\u2019arrive pas \u00e0 imprimer mon billet\u00a0<\/strong>
Si vous en avez la possibilit\u00e9 merci de relever votre num\u00e9ro de r\u00e9servation, sinon <\/a>contactez-nous<\/span><\/a> afin de savoir si votre r\u00e9servation est bien prise en compte. (N’oubliez pas de regarder au pr\u00e9alable dans votre boite de \u00ab\u00a0courriers ind\u00e9sirables\u00a0\u00bb)<\/p>\n

Quel est le d\u00e9lai de pr\u00e9sentation au lieu d\u2019embarquement ?<\/strong>
Vous devez vous pr\u00e9senter au lieu d\u2019embarquement 15 minutes avant le d\u00e9part du bateau.<\/p>\n

Quels sont les moyens de paiement en ligne?<\/strong>
En ligne les moyens de paiements accept\u00e9s sont : Paypal, Apple Pay, Google Pay et les cartes bancaires.<\/p>\n

J\u2019ai un animal domestique, puis-je l’amener ?<\/strong>
OUI et c’est gratuit. Les chiens, tenus en laisse, sont accept\u00e9s. Ils sont sous la responsabilit\u00e9 de leur ma\u00eetre. Il peut \u00eatre demand\u00e9 que le chien soit musel\u00e9. Les chats mis en pani\u00e8re. Nous pouvons n\u00e9anmoins refuser d’embarquer un animal (par exemple pour un comportement dangereux pour les autres passagers).<\/p>\n

Un enfant mineur peut-il voyager seul ? <\/strong>
OUI \u00e0 partir de 10 ans. Pour toute r\u00e9servation de passager mineur, merci de remplir le document de d\u00e9charge de responsabilit\u00e9 que vous trouverez ici<\/a><\/span>.
Le document enti\u00e8rement rempli doit \u00eatre donn\u00e9 \u00e0 l’embarquement.<\/p>\n

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